At Modern Life, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return process. Please review the following guidelines and procedures for returns.
1. Eligibility for Returns
- You may return an item if:
- The item is damaged, defective, or not as described on our website.
- You received the wrong product.
2. Return Timeframe
- You must initiate a return request within 15 days from the date of delivery. Please contact our customer support team at firstname.lastname@example.org or (817)618-5715 to initiate the return process. The product must be received by us 30 days from date of receipt.
3. Condition of the Item
- To be eligible for a return, the item must be in its original packaging, with all accessories and tags attached.
- Items must be in unused, unworn, and undamaged condition.
- Items returned in a condition that makes them unsellable will be subject to a restocking fee.
4. Customized and Personalized Items
- Unfortunately, we cannot accept returns for customized or personalized items, as they are specially made to your specifications. We recommend carefully reviewing your order details before finalizing your purchase.
- Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about Certain or specific item.
Unfortunately, we cannot accept returns on sale items or gift cards
- To initiate a return, please contact our customer support team at email@example.com or (817)618-5715.
- Our support team will guide you through the return process, provide you with a Return Authorization Number (RMA), and give you instructions on where to send the item. Items will need to be mailed to: 1707 Troon Ct, Granbury, TX 76048 at your expense.
6. Refund or Exchange
- After receiving the returned item and inspecting its condition, we will either issue a refund to the original payment method or provide an exchange as per your preference.
- Refunds may take 5 days to process and appear in your account from the day we receive the product.
- Shipping and handling charges are non-refundable, except in cases where we sent the wrong item or the item arrived damaged or defective.
7. Return Shipping
- You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item sent, damaged or defective product).
- We recommend using a trackable shipping method to ensure the safe return of the item.
- Items need to be sent to: 1707 Troon Ct., Granbury, TX 76048.
- If you wish to cancel your order, please contact us within 12 hours of placing your order. After this period, your order may already be in the process of shipping, and we may not be able to cancel it.
9. Contact Us
- If you have any questions about our return policy or need assistance with a return, please contact our customer support team at firstname.lastname@example.org or (817)618-5715.
- Modern Life reserves the right to modify or update this return policy at any time. Any changes will be posted on our website.
By making a purchase on our website, you agree to adhere to this return policy.
We are dedicated to ensuring a positive shopping experience for our customers. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Thank you for shopping with Modern Life!